Screen Shows Offline
Overview
Check these in order:
1. Power – Is the TV and player device powered on?
2. Internet – Is the device connected to Wi-Fi or Ethernet?
3. App running – Is the Signmitra Player app open on the device?
4. Subscription – Is your subscription active?
Fixes:
• Restart the TV device
• Check Wi-Fi connection on the device
• Open the Signmitra Player app manually
• Verify subscription status in dashboard
• If device recently paired, wait 2-3 minutes for first heartbeat
If still offline after these steps, create a support ticket.
Step by Step Guide
Step 1: Check the Signmitra Player app is running
Go to your display device (Android TV / Fire TV / Tablet). Make sure the Signmitra Player app is open and showing content or the pairing screen. If the app is closed, re-open it.
Step 2: Check internet connection on the device
Go to Settings → Network on the device. Confirm it is connected to Wi-Fi or Ethernet and can access the internet. You can open a browser on the device to test.
Step 3: Verify the device is paired to this screen
In your Signmitra dashboard go to Devices Manager. Confirm the device shows as paired to the correct screen. If not, re-pair using the QR code or screen key.
Step 4: Force-close and restart the Player app
On the device: press Home, open Recent Apps, swipe away the Signmitra Player. Then relaunch it. Wait 1–2 minutes for it to reconnect and send a heartbeat.
Step 5: Check device date and time
An incorrect system clock causes SSL/auth errors that break connectivity. Go to device Settings → Date & Time and enable automatic date/time. Then restart the Player app.