Help Center
Screen Status Meanings
Overview
Screen statuses help you understand the current condition of a device.
• Online – Device is connected and playing content normally
• Offline – Device is not sending heartbeat (power off, internet issue, or app closed)
• Syncing – Device is downloading new content after a playlist change
• Updating – Player app is updating to a newer version
• Inactive – Screen has been manually deactivated
Check the "Last Seen" timestamp to understand when the device last communicated.
• Online – Device is connected and playing content normally
• Offline – Device is not sending heartbeat (power off, internet issue, or app closed)
• Syncing – Device is downloading new content after a playlist change
• Updating – Player app is updating to a newer version
• Inactive – Screen has been manually deactivated
Check the "Last Seen" timestamp to understand when the device last communicated.
Frequently Asked Questions
What does "Syncing" status mean?
Syncing means the player is downloading new or updated content after a playlist change.