Help Center
Player Pairing Troubleshooting
Player & Installation
Player Pairing Troubleshooting
Fix common issues when pairing the player to a screen.
Overview
Having trouble pairing? Try these fixes.
QR Code not scanning:
• Ensure the TV screen is clean and bright
• Hold the scanning device steady and close enough
• Try increasing TV brightness
• Use Screen Key pairing as an alternative
Screen Key not accepted:
• Double-check the key for typos
• Keys are case-sensitive
• Keys expire after some time — generate a new one
• Make sure you are entering it for the correct screen
Device paired but shows Offline:
• Check internet connection on the TV
• Ensure the Signmitra Player app is running
• Restart the player app
• Restart the TV device
• Check if your subscription is active
Still not working? Create a support ticket with your screen name and device model.
QR Code not scanning:
• Ensure the TV screen is clean and bright
• Hold the scanning device steady and close enough
• Try increasing TV brightness
• Use Screen Key pairing as an alternative
Screen Key not accepted:
• Double-check the key for typos
• Keys are case-sensitive
• Keys expire after some time — generate a new one
• Make sure you are entering it for the correct screen
Device paired but shows Offline:
• Check internet connection on the TV
• Ensure the Signmitra Player app is running
• Restart the player app
• Restart the TV device
• Check if your subscription is active
Still not working? Create a support ticket with your screen name and device model.