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Install SignMitra Player on Samsung Tizen Signage

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Player & Installation

Install SignMitra Player on Samsung Tizen Signage

Complete installation, screen pairing, offline playback and troubleshooting guide for supported Samsung Tizen/SSSP commercial displays.

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Overview

Use this guide to install the signed SignMitra Player on a supported Samsung commercial signage display running Tizen/SSSP, pair it with your account and confirm reliable playback.

Compatibility: Designed for supported Samsung Smart Signage Platform commercial displays. Menu names vary by model and Tizen generation. Standard consumer Samsung Smart TVs may block private WGT installation; contact SignMitra Support with the exact model code before proceeding.
Important: Version 1.2.0 currently uses a public development distributor signature. The short TV URL fixes the download/manifest stage, but unrestricted installation on Samsung B2B signage may still require a Samsung-issued distributor certificate. If the TV downloads the package but rejects installation, send Support the exact model code, Tizen version and error rather than repeatedly retrying.

Before you begin

  • Record the full Samsung model code and software version from Support or About This TV.
  • Connect the display to a stable wired or Wi-Fi network and confirm that its date, time and time zone are correct.
  • Keep the remote control and administrator PIN available. The common factory PIN is 0000 unless it was changed.
  • For App Management installation, use the short TV install URL shown below, not the WGT download link. The WGT link is for downloading on a computer.
  • Create the screen in SignMitra Dashboard before installation if you want to pair it immediately.

Current SignMitra package

PlatformSamsung Tizen / SSSP
Version1.2.0
PackageSignmitra-Samsung-Player-v1.2.0.wgt
DownloadDownload the current SignMitra player
TV install URLhttps://www.signmitra.com/tv/

After installation

  1. Launch SignMitra Player and wait for the four-digit pairing code.
  2. Sign in to SignMitra Dashboard, open Screens or Devices, choose Add/Pair Device and enter the code shown on the TV.
  3. Assign a screen, playlist or scheduled content and publish it.
  4. Wait for the initial media download to complete before disconnecting the network.
  5. Restart the TV once and confirm that SignMitra starts automatically and resumes playback.

Network and offline playback

  • Allow outbound HTTPS traffic on port 443 to www.signmitra.com and the SignMitra CDN. Captive-portal Wi-Fi is not recommended.
  • The first launch and first content download require internet access.
  • After media is cached, supported content continues offline. Cloud widgets, live feeds and YouTube require connectivity and are skipped or use cached data according to the widget.
  • When internet returns, the player reconnects automatically, refreshes its schedule and downloads changed media.

Updating the TV player

Download the latest signed WGT from the SignMitra Downloader and repeat the supported USB or URL Launcher installation method. Keep the same SignMitra application installed so the paired device identity can be retained. Do not uninstall first unless Support specifically asks you to perform a clean installation.

Quick troubleshooting checklist

  • No installation option: verify that this is a Samsung commercial signage model and that Custom App or URL Launcher is available.
  • Unable to download the app: in App Management enter https://www.signmitra.com/tv/ rather than a direct .wgt URL. Verify that the display can load the install URL and that its date, time, DNS and network are correct.
  • Downloaded but installation rejected: record the full Samsung model, Tizen version and error. A public development signature may not permit unrestricted B2B deployment; SignMitra Support must arrange a Samsung-issued distributor signature for that model.
  • Invalid package or signature: download the WGT again, do not unzip it, and confirm the system date and time.
  • Black screen or no registration code: verify DNS/internet access, restart the display and launch Custom App again.
  • Registration code rejected: confirm the code has not expired and that your package has available screen capacity.
  • Content does not play offline: reconnect until the first download finishes, then test offline again.
Security: Only install packages downloaded from SignMitra. Do not rename, unpack or modify the signed installation file.
Step by Step Guide
Step 1: Confirm the display is supported

Open Support or About This TV and record the complete model code and Tizen/SSSP version. This guide is for Samsung commercial signage displays with Custom App, URL Launcher or supported WGT installation.

Step 2: Prepare network, time and orientation

Connect Ethernet or Wi-Fi, set the correct date, time and time zone, and choose Landscape or Portrait in the display settings. Incorrect time can cause certificate and schedule errors.

Step 3: Use the TV installation URL

In App Management → Install Custom App, enter https://www.signmitra.com/tv/ and select Go. Do not enter the long .wgt download URL. The TV must fetch sssp_config.xml first, then download the version 1.2.0 package from that same location.

Step 4: Use USB only if your model supports it

The USB install path varies by Samsung signage model. Ask SignMitra Support for a model-specific USB bundle containing both sssp_config.xml and the signed WGT. Do not place only the WGT in a generic folder and assume it will install.

Step 5: Choose Custom App as the display source

During initial setup choose Manual Setup and Custom App under Player Selection. On an existing display choose System → Play via → Custom App, or URL Launcher on older models. From Home open App Management and install with the TV installation URL above.

Step 6: Restart and launch SignMitra Player

After installation completes, restart the display. Open Home and launch SignMitra Player or Custom App. Configure auto launch if the display offers that option.

Step 7: Pair the TV with SignMitra

Wait for the four-digit pairing code. In SignMitra Dashboard open Screens or Devices, select Add/Pair Device, enter the code and choose the screen this TV should display.

Step 8: Publish and complete the first sync

Assign a playlist or schedule and publish. Keep the TV online until all media is downloaded and playback has completed at least one full cycle.

Step 9: Verify restart and offline playback

Restart the TV and confirm automatic playback. Then briefly disconnect the network to verify cached images, videos and slides continue. Reconnect and confirm the player returns online automatically.

Frequently Asked Questions
Can I install this on any Samsung Smart TV?
No. The package targets supported Samsung Tizen/SSSP commercial signage displays. Consumer TVs frequently block private WGT installation. Send the exact model code to SignMitra Support for confirmation.
No. The WGT is a signed application package. Install it exactly as downloaded. Unpacking, editing or renaming it can invalidate installation.
The menu depends on the Samsung product family, firmware and setup mode. Confirm the device is a commercial signage display and consult the model manual or SignMitra Support.
Confirm the TV date and time, download the package again, and ensure the file was not modified. Also verify the model supports third-party WGT installation.
Sign in to SignMitra Dashboard, open Screens or Devices, choose Add/Pair Device and enter the code displayed by the player.
Enter https://www.signmitra.com/tv/ rather than the .wgt download URL, then check the TV network and date/time. If it downloads but refuses installation, send Support the model, Tizen version and exact error so signing compatibility can be checked.
After the initial media and schedule are cached, supported signage content continues offline. Live services need internet and resume when connectivity returns.
Download the newest signed WGT from the SignMitra Downloader and install it over the existing app using the method supported by your display.
Enable the display’s auto-launch or Custom App startup option, save the setting, power-cycle the TV and verify that no other signage source is configured as the startup input.
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