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Reseller and White-label Partner Overview

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Partners

Reseller and White-label Partner Overview

Understand the difference between reseller and white-label partnerships and choose the correct operating model.

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Overview

SignMitra supports two partner models. Resellers sell and manage SignMitra under the SignMitra platform, while white-label partners can operate a branded customer experience with their own pricing and domain configuration.

Who should use this guide

Use this guide before creating a partner or when deciding how client billing, branding, support and licences should be handled.

Important points

  • Resellers use the SignMitra identity and manage their linked clients, devices, subscriptions, commissions and payout requests.
  • White-label partners can configure their business identity, customer-facing plans, support details and a verified custom hostname.
  • Client data is scoped to the owning partner; SignMitra administrators retain platform-level support and compliance access.
  • The selected billing and licence settlement model determines who collects customer money, raises the invoice and funds the licence.
  • Financial records remain part of the accounting history even when a client account is later removed.
Important: Choose the partner type and billing model carefully. Changing them after live client billing begins may require an accounting and licence review.
Step by Step Guide
Step 1: Review the business model

Decide whether the partner will resell SignMitra under its existing identity or provide a fully branded white-label experience.

Step 2: Confirm who collects customer payments

Choose between SignMitra/platform collection and a partner-owned merchant flow before onboarding paying clients.

Step 3: Define licence settlement

For white-label operation, decide whether wholesale licence costs are settled from a prepaid partner wallet or through platform invoices.

Step 4: Create the partner profile

An administrator enters legal, contact, tax, commercial and account details in Partners, then assigns the appropriate type and access.

Step 5: Configure access and branding

Enable only the permissions needed by the partner. White-label partners should also complete brand, support, pricing and domain settings.

Step 6: Test with one client

Create a controlled client, activate a package, publish to a test device and verify billing, notifications, reporting and partner visibility before wider rollout.

Frequently Asked Questions
Can a reseller use a custom brand and domain?
Full customer-facing branding and custom-domain operation are white-label features. A reseller normally operates within the SignMitra identity.
Yes. Platform administrators retain controlled access for technical support, billing reconciliation and security while partner data remains scoped in partner views.
The active client relationship and current client counts are removed, while finalized financial and commission records remain for accounting and audit history.
No. First complete an end-to-end test using one client, one licence and one screen so commercial and technical settings can be verified safely.
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