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Reseller Setup and Client Management

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Partners

Reseller Setup and Client Management

Set up a reseller, create and manage client accounts, and monitor their screens without duplicate workflows.

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Overview

Reseller client administration uses the main Total Users workflow so package, screen, billing, company and notification options remain consistent across SignMitra.

Who should use this guide

This guide is for SignMitra administrators and reseller staff responsible for onboarding and supporting customer accounts.

Important points

  • Use Total Users to create, edit, renew, change packages or change screen quantities for reseller clients.
  • Do not maintain a second copy of a client through a legacy partner client form.
  • All Devices and Device Map show only devices the reseller is permitted to manage.
  • Deleting a client removes the live partner-client link and current counts; financial history is retained for audit.
  • Additional reseller discounts must stay within the authorized commercial policy and may reduce reseller commission.
Important: Never assign an existing unrelated user to a reseller without confirming ownership, consent and billing responsibility.
Step by Step Guide
Step 1: Create or open the reseller

In the administrator Partners section, set the type to Reseller and complete the contact, tax, commission and access details.

Step 2: Open Total Users

From the reseller dashboard, use Clients or Total Users to open the single supported client-management workflow.

Step 3: Create the client account

Enter company, contact, country code, mobile, email and login details, then select the package, screen count and billing term.

Step 4: Set billing and discount details

Apply an eligible coupon or authorized manual percentage/amount discount. Review the final total before confirming.

Step 5: Confirm the subscription

Verify the invoice, transaction, subscription status and expiry date. Do not treat an unpaid or failed transaction as an active paid licence.

Step 6: Manage screens and devices

Use the scoped All Devices and Device Map views to inspect online status, location, storage and playback health for the reseller clients.

Step 7: Remove a client safely

When deletion is required, confirm downstream screens, playlists, subscriptions and support impact. The client relationship is removed but financial audit records remain.

Frequently Asked Questions
Why is there only one client creation workflow?
Total Users is the complete supported workflow and prevents conflicting copies of package, company, invoice and screen information.
Partner access is intentionally scoped. Resellers can see only their own clients and authorized devices.
No. Current client ownership is removed, but completed transaction and commission history remains for accounting integrity.
An authorized partner discount is reflected in billing and, where configured, is deducted from the reseller commission rather than from SignMitra revenue without approval.
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